FAQ
🚚 Shipping
🌍 Do you offer international shipping?
Yes, we ship worldwide.
💸 What are the shipping costs?
Shipping is 100% free, with no minimum purchase.
📦 What are the delivery times?
- Order processing: 1 to 2 business days
- Delivery: 5 to 10 business days after dispatch
We do our best to ship your orders as quickly as possible.
🔎 How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number.
You can track your package via the link in the email or directly on the tracking page: Shipping details.
🔁 Returns
↩️ What is the return procedure?
You have 30 days after receipt to return an item.
To make a return, simply contact our customer service by email. We will guide you through the procedure.
❗ Damaged or defective item?
Contact us with your order number and photos of the product. We will offer you a quick solution (exchange or refund).
🔄 Can I exchange an item?
Yes. Simply return the item and place a new order for the desired product.
❓ Other questions
❌ Can I cancel or modify my order?
Yes, only if the order has not yet been processed. Contact us quickly after your purchase.
💳 What payment methods do you accept?
We accept payments by credit card and PayPal.
🎟️ How to use a promo code?
Enter your code in the designated field during checkout. The discount will be applied automatically.
📏 How to choose my size?
Consult our size guide available on each product page. If in doubt, our customer service can help you.
🎁 Do you offer gift cards?
Yes, gift cards are available upon request via our support.
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🔒 Privacy
Your data is protected. Consult our privacy policy for more information.